Terms & Conditions

Every quotation, pro-forma invoice, price list or other similar document made or issued by E-Sunrise is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses. Definitions The Company means E-Sunrise. The Customer, or You, means the account applicant or person who buys or agrees to buy goods from the company. Online Ordering To place orders on our online store you must be a UK registered card holder. Age Restrictions You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings. Acceptance of Orders No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever. Product Specifications The company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience. Payment Payment will not be taken from the Customers Credit/Debit card until all goods ordered are in stock ready for despatch. The contract will be deemed as active once payment has been received by the company. Despatch Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at any time prior to despatch by contacting the Customer Services Department in writing. This should be sent to the Customer Services Manager at the company's registered address. If payment has been made by cheque a refund will be issued within 14 days of written receipt of the cancellation order. Delivery Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. Damages and Shortages The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer. Ownership and Risk The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered. Warranty & Returns In addition to any manufacturer’s warranty all products, except consumables and input devices, are covered by our own 12 month return to base warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. Product Misuse Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage , temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company. Force Majeure The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion. Liability Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages. Please contact our Customer Support Department for any further clarification regarding this policy. Your contract is with: e-Sunrise Distributors Ltd, Unit 3 Wheatsheaf Industrial Estate Labtec Street, Swinton M27 8SE Company Registration No: 4830366 Company Vat No: GB 831771821 Telephone: 0161 794 8111 Fax: 0161 794 8112 If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate. Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our website, in our company publications and will also be provided on invoices despatched with order. The E-Sunrise sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records. Distance Selling Regulations The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions. Distance Selling regulations allow for a cooling off period of 14 calendar days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer. To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 14 calendar days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification. Business Terms and Conditions Definitions The Buyer means the account applicant or person who buys or agrees to buy goods from the seller. The seller means E-Sunrise Distributors Ltd. Conditions means the conditions of sale set out in this document and any special conditions agreed in writing by the seller. Goods means any goods or services offered for sale by the Seller from time to time. Conditions These conditions shall apply to all contracts for the sale of goods by the seller to the buyer to the exclusion of all other terms and conditions including any which the buyer may purport to apply under any purchase order, confirmation of order or similar document. No variation or addition to these conditions shall be effective unless agreed in writing by the seller. No contract for the sale of goods shall arise until the seller despatches the goods to the buyer or the buyer notifies the seller in writing of its acceptance of the seller's quotation (whichever shall first occur). Acceptance of delivery of goods shall be deemed conclusive evidence of the buyer's acceptance of these conditions. Nothing in these conditions shall affect the statutory rights of any consumer. Prices The price shall be that on the seller's current list price (or if applicable, the price contained in the seller's quotation). The seller reserves the right to revise prices prior to despatch of goods to reflect any direct or indirect increase in costs . If the seller revises the price the buyer must be informed prior to despatch and have the option to cancel the order. If the buyer cancels the order due to price revision any money they have paid will be refunded in full. All prices are exclusive of VAT and charges for packing, postage and carriage plus VAT which shall be paid in addition. In the case of consumer sales, payment must be made in full before despatch of any goods. In the case of other sales, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle the seller at its option to treat the contract as repudiated by the buyer or to delay delivery until paid (in addition to any other remedy). If any act or proceedings shall be commenced in which the buyer`s solvency is concerned, all moneys under any transaction covered by these conditions shall become immediately due and payable. Warranty and Liability The seller warrants that the goods will be at the time of delivery correspond to the description given by the seller. Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute, common law or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyer's purpose. The warranty is non-transferable. Delivery Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the seller shall not be liable for any losses, costs , damages or expenses incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Should the seller fail to deliver goods on an agreed delivery date the buyer shall have the right to cancel the order and receive a full refund of any monies paid to the seller. Failure by the buyer to pay for any instalment or delivery when due shall entitle the seller to withhold further deliveries and the buyer shall be liable for any costs incurred by the seller relating to such goods which the seller is then entitled to withhold. Delivery of the goods shall be made to buyer's address and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. Ownership and Risk The risk in goods shall pass to the buyer when either the buyer receives the goods or a contract is made but the goods are kept at the seller's premises at the buyer's request. The seller remains the owner of the goods affected by the contract until the seller has been paid in full for such goods. If any payment due under these conditions is overdue in whole or in part, the seller may without prejudice to any of its other rights recover and/or re-sell the goods or any of them and may enter the buyer's premises, with his permission hereby confirmed as a condition of contract, by its servants or agents to recover the goods and the buyer shall be liable for all the seller's costs of so doing. If the buyer is a consumer and wishes to reject any of the goods which are not in accordance with the contract, the buyer must promptly give notice of rejection to the seller and make the goods available for collection by the seller. In the case of any other sale the buyer shall inspect the goods immediately upon delivery and shall notify the seller within five days of delivery if the goods are damaged or do not comply with the contract. If the buyer fails to do this, he is deemed to have accepted the goods. Any goods in respect of which any claim or defect or damage is made shall be preserved by the buyer intact together with the original packing at the buyer's risk and either: Retained by the buyer for a reasonable period to enable the seller or its agent to inspect or collect the goods or At the seller's option returned by the buyer to the seller who will refund the cost of postage and packing to the buyer if the goods are in fact defective. Cancellation Returns No contract shall be cancelled nor shall any goods, which are in accordance with the contract, be returned without the prior written approval of the seller and on terms to be determined at the absolute discretion of the seller. Unless the seller at its discretion decides otherwise, if the seller agrees to accept the return of any such goods, then: A goods return number obtained from the seller must be clearly shown on the returned parcels. The goods to remain at the buyer's risk in all respects until received by the seller. The buyer will be liable for the cost of remedying any damage to the goods returned where such damage has, in the opinion of the seller, been caused by the goods being inadequately packaged by the buyer or through the buyer's fault. The seller reserves the right to make a handling and restocking charge of 25% on goods which are returned if they were ordered in error or are no longer required. Force Majeure The seller will not be under any liability whatsoever in the event that the seller is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond the seller's control. These events include acts of God, civil commotion, riots , flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by the seller. No waiver The seller's failure to insist upon strict performance of any provision of these conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the buyer in performance of compliance with any of these conditions. Liability Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these conditions by the seller the remedies of the buyer shall be limited to damages which shall in circumstances not exceed the price of the goods and the seller shall under no circumstances be liable for any indirect, incidental or consequential damages. These conditions shall be construed in accordance with English law. These conditions do not affect your statutory rights.


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